Terms & Conditions – Sarjilla Online Shop

Users who use the services offered by Sarjilla Online Shop declare that they know and accept these general terms and conditions.

Owner of Sarjilla Online Shop and related services

Sarjilla di Kourdi Mohamed
Via Guido Rossa, snc
50032 Borgo San Lorenzo FI
VAT: 06360850488

About Sarjilla Online Store

Sarjilla Online store is an e-commerce site owned by the individual company Sarjilla di Kourdi Mohamed (hereinafter: Sarjilla or Owner).

Content provided by the User

Users are responsible for their own and third-party content that they share on Sarjilla Online Store, by uploading them, inserting content or by any other means. Users release the Data Controller from any liability in connection with the unlawful dissemination of third party content or the use of Sarjilla Online Shop, in ways contrary to the law.

The Owner does not exercise any type of moderation of the contents published by the User or by third parties, but undertakes to intervene in the face of reports from the Users or orders given by public authorities in relation to content deemed offensive or unlawful.

Content rights provided by Users

The only rights granted to the Owner in relation to the content provided by the Users are those necessary for the functioning and maintenance of Sarjilla Online Store.

Content provided by third parties

The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on Sarjilla Online Store. The owner is not responsible for such contents and their accessibility.


In order to use the service or part of it, registration by the User is required by providing, truthfully and completely, all the data requested in the relevant registration form and fully accepting the Privacy Policy and these general conditions. The User has the duty to keep his/her login credentials.

Purchase – Purchase procedure

Each order placed by the User constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance by the Data Controller.

To complete the online purchase procedure, the User must select the products and complete the check-out, after having carefully checked the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. La conclusione del contratto avviene al momento dell’invio della Conferma d’Ordine da parte del Titolare all’indirizzo email fornito dall’Utente.

The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, to the email address associated with his purchase, the unavailability of one or more of the products purchased. In this case the Owner will reimburse the price of the products and, if all the purchased products are not available, the shipping costs incurred by the User.

Users are required to register on Sarjilla Online Shop by providing their personal data and shipping address. Shipping costs are not included and differ depending on the destination. Prices are shown in Euros and include VAT. Sarjilla Online shop can provide different offers during the year.

Terms of payment

The payment methods available to Users are described in the relevant pages of the site.

Sarjilla Online Store uses third-party tools for processing payments and does not enter into contact with payment data – such as credit card information – provided by the User.


For each order made, if the Users have made an express request, by ticking the appropriate box on the order submission form and have provided the necessary data (valid VAT number and/or CF) when registering their Account, the Owner issues an invoice for the material sent, sending it by e-mail to the order holder. For the details reported when issuing the invoice, the information provided by the User at the time the order is processed is authentic. In fact, no change in the invoice will be possible at a later date after its issue.

Product availability

The prices, descriptions and availability of the products displayed are subject to change without notice. The photos inserted are adapted in relation to the visualization tool and for this reason they are merely indicative of the appearance and size of the products, as they may differ partially from the images presented.

Even after sending the Order Confirmation email, in the case of unavailability of some products due to failure by the producers and / or suppliers of the Holder to supply or to other causes that cannot be foreseen at the time the order is concluded, the Owner will reimburse the User for the price of the products ordered and not available.

Execution of the Order

The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damage suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.


Deliveries are made during the usual working hours of the couriers in charge, to the address indicated by the User and in the manner specified in the order summary.

Upon delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and that the packaging of the packages is intact in all its parts, not damaged, neither compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging specifying any anomalies in the delivery form. If the User finds any obvious damage to the packaging and/or the products contained in it or the mismatch in the number of packages, he must immediately contest them, placing a reserve of written control (specifying the reason for the reserve, for example “punched packaging”, “crushed packaging”, etc.) on the courier delivery proof and promptly inform the Owner. Once the delivery note has been signed, the Customer will not be able to make any objection to the external characteristics of the delivered item. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Data Controller.

In case of non-collection within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the User when ordering, the products will be returned to the Owner, who, depending on of the User’s will, will reimburse the price of the products (but not the shipping cost), or will make arrangements for the new evasion and the related additional shipping costs. The Owner cannot be held responsible for errors in the delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the products after delivery to the carrier or for delays in delivery attributable to it. Unless otherwise indicated.

Right of withdrawal

In case of purchase of products or services on Sarjilla Online Shop, the User has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is obliged to inform the Holder of the decision to withdraw by using the declaration form at the bottom of the document.

Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he made to the Owner, including delivery costs (except for the additional costs arising from the choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the purchase. If this is not possible, the User may agree on a different refund method. In any case, the User will not incur any costs as a result of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the successful demonstration by the User of having sent back the goods, if earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which the withdrawal from this contract was communicated. The deadline is met if the User sends back the goods before the 14-day period expires. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on the products

Damaged or used products are not replaced or refunded, even partially. The User must insert a copy of the order confirmation email in the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly (such as fresh food products), they are sealed and cannot be returned for hygienic reasons or are connected to health protection and have been opened after delivery.

In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for everyday household use supplied to the User’s domicile, at his place of residence or place of work, by regular distributors.


The consumer User has the right to guarantee the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Data Controller within 2 months of discovery.

To exercise the guarantee right, the User must send an e-mail to the Owner indicating the order number and the accurate description of the defect (it is advisable to attach also photographic material).

All elements are essential and will be verified by the Owner before giving a response to the User.

If the lack of conformity of the product is ascertained, the User has the right to obtain, if necessary after returning to the Holder of the defective product, its repair or replacement. The User also has the right to request a reasonable reduction in the price or termination of the contract from the Data Controller if the repair and replacement were impossible or excessively burdensome, the Data Controller did not repair or replace the goods within a reasonable period, however not less than 15 days, or the replacement or repair previously carried out has caused significant inconvenience to the User. Please contact the Owner for the right of guarantee and for further information.

Withdrawal and closure of user accounts

Registered Users can deactivate their accounts, request their deletion or stop using the Service at any time, through the Sarjilla Online Store interface or by contacting the Owner directly.

The Owner, in the event of a violation of these Terms, reserves the right to suspend or close the User’s account at any time and without notice.

The Owner reserves the unquestionable right to inhibit at any time and without prior notice access to Sarjilla Online, in full or limited to certain features, of the Users’ Accounts for which payment irregularities, non-payment, damages of internet image, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unsuccessful attempts to order, computer attacks or any other activity, explicit or implicit, that could cause direct or indirect damage to the Owner.

The Service is provided “as it is”

The Service is provided by the “as-is” Holder, with no express or implied guarantee for its accuracy or availability.

Service interruption

The Owner reserves the right to add, remove features or features or suspend or interrupt the provision of the Service, either temporarily or permanently. In the event of a definitive interruption, the Owner will act as possible to allow Users to collect their information hosted at the Owner.

Service Resale

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Sarjilla Online Shop and its Services without the express permission of the Owner, guaranteed directly or through a specific reseller program.


The User undertakes to indemnify the Owner (as well as any company controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees) from any obligation or liability, including any legal expenses incurred to defend themselves in court, which may arise in the event of damage caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or of the terms of these service conditions.

Permitted use

Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Sarjilla online or on any portion of it;
  • Circumvent the computer systems used by Sarjilla Online Store or its licensors to protect the content accessible through it;
  • copying, storing, modifying, changing, preparing derivative works or altering in any way any of the contents provided by Sarjilla Online Shop;
  • use any robot, spider, site search / retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of Sarjilla Online Store or its contents;
  • rent, license or sublicense Sarjilla online shop;
  • defame, offend, harass, enact threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use Sarjilla Online Store in any other improper way that violates these Terms.

Privacy Policy

For information on the use of personal data, Users must refer to the privacy policy of Sarjilla Online Shop.


All trademarks of the Owner, figurative or nominative, and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, logos that appear on Sarjilla are and remain the exclusive property of the Owner or its licensees and are protected by the laws in force on the trademarks and by the relative international treaties.

Age requirements

Users declare to be adults according to the legislation applicable to them. Minors can use Sarjilla Shop online only with the assistance of a parent or guardian. Under no circumstances may anyone under the age of 13 use Sarjilla Online Store.

Limitations of liability

The Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature to the Users or third parties only when these constitute an immediate and direct consequence, due to fraud or gross negligence, of Sarjilla’s activity.

The User exonerates and expressly relieves the Owner of the Application from any liability, to the extent permitted by applicable law, in relation to any damages or claims of any kind and / or their own and / or to third parties including direct, indirect, punitive damages incidental, special, damage resulting from lost profits, lost revenue, loss of data or replacement costs arising from or otherwise connected with this agreement.

The Owner guarantees the correct conservation and quality of food products exclusively until the time of delivery to the place indicated by the User; any liability for the poor condition of the products due to improper storage after delivery is excluded.

Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User through its publication in Sarjilla Online Store.

The User who continues to use Sarjilla Online Shop after the publication of the changes, accepts the new Terms without reserve.

Transfer of the contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the User rights herein are not prejudiced.

The User may not assign or transfer his rights or obligations under these Terms in any way without the written authorization of the Owner.


All communications relating to Sarjilla must be sent using the contact information indicated.


If any clause of these Terms should be invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain effective.

Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is located. The exclusive jurisdiction of the consumer is an exception, if the law provides for it.

Service definitions

The service offered by Sarjilla Online Store as described by these Terms and within Sarjilla Online Store.


The natural or legal person who uses the Service.

Terms and Conditions (or Terms)

The present general conditions of service, which constitute a legally binding agreement between the User and the Owner.

Order processing receipt

Indicates the email that the Owner sends when the order is received.

Order Confirmation

Indicates the email that the Owner sends at the time the products are sent to confirm the shipment of all or part of the products purchased.

Example of withdrawal form

Addressed to the Holder [with the complete header]:

With the present I/we (*)
we notify the withdrawal from my/our (*)
sales contract for the following goods/services: (*),
Ordered on (*)/received on (*),
Name of consumer(s), Address of consumer(s), Date.

Last updated: 20 September 2019